Volume 29, Issue 5, 2020
DOI: 10.24205/03276716.2020.1157
Evaluation of Medical Faculty Students 'Quality Perceptions In The Context of The Service Factors
Abstract
It is possible for higher education institutions to improve the quality of educational services and to give students knowledge, attitudes and skills by creating an academic, social and cultural environment. This study aimed to determine the role of demographic characteristics and academic achievement on medical faculty students opinions about quality. For this purpose, students were asked two questions:"What is quality?" and "What Do You Think About the Quality of Your Faculty?".Demographic characteristics of the participants, OSYM exam scores and committee exam results were determined. Based on the obtained data, the difference between averages was examined by Mann Whitney U, Student-t and F tests. p>0.05 was considered statistically significant for the tests.
Participating students (n = 190) were from Mersin. University Medical Faculty during 2018-2019 session. The mean age of the students was 20.87±1.18. Additionally, 48.9% of the students who participated in the study were female, with a GPA (grade point average) of 67.78±6.31, and 61.6% were born in the Mediterranean region. Academically more successful students expressed positive views for the institution's diploma opportunities (p=0,004).
Keywords
Education, quality, quality perception, medical student, service quality, higher education