Volume 29, Issue 5, 2020
DOI: 10.24205/03276716.2020.1198
Mediator Role of Emotional Commitment for the Effect of Perceived Training Service Quality on Job Satisfaction: An Implementation in Local Government Unions
Abstract
The belonging level of the employees with high emotional commitment within the organization is known to be quite high just like their job satisfaction levels. Emotional commitment can be increased by strengthening the knowledge and skills of the employees through training. The purpose of this study is to examine the effect of in-service training provided by local government unions on job satisfaction and emotional commitment perceptions of employees. In line with this purpose, a questionnaire has been applied to the employees who have benefitted from training services of the Union of Municipalities of Turkey. Confirmatory factor analysis and structural equation modeling have been used for the analysis of the questionnaire data. According to the findings of this analysis, it has been concluded that the training provided to the employees is an important factor in increasing the emotional commitment of the employees to the organization and enabling them to reach higher job satisfaction levels.
Keywords
Local Governments, Emotional Commitment, Job Satisfaction, Service Quality