Volume 28, Issue 4
DOI: 10.24205/03276716.2019.1141
What makes HR Professionals Effective? Qualitative Evidence from Telecom Sector of a Developing Country
Abstract
This research aims to explore the determining factors which assist firms in driving human resource professionals' effectiveness in the telecom sector of Pakistan. The data was collected through in-depth semi-structured interviews from ten HR executives who had vast experience in the HR profession working in various telecom companies in Pakistan. The thematic analysis was implemented to analyze the data and interpret the findings. The qualitative evidence reveals that by developing human capital, providing strong organizational culture, and by a comprehensive HR system in place, firms can advance HR professionals' effectiveness, which in return helps them to attain sustainable competitive advantage. Further, this research has indicated the elements of the abovementioned determining factors, which are significant for HR professionals to augment their effectiveness. This study acts as a pioneer research study to explore the determining factors of HR professionals' effectiveness using qualitative research. The study also offers the intuitions for policymakers and HR experts of telecom companies to align their HR strategies with the strategic vision of the organization. Though numerous studies have provided valuable insights into the phenomenon of HR professionals' effectiveness, yet all the reviews were unable to offer profound understandings on factors that extend the effectiveness of HR professionals using qualitative research.
Keywords
Human Resource Professionals' Effectiveness, Human Capital Development, Organizational Culture, High-Performance Work System, Qualitative Research, Telecom Sector, Pakistan