Volume 29, Issue 5, 2020
DOI: 10.24205/03276716.2020.1089
The Evaluation of Health Service Quality That Elderly Foreign Residents Receive in Turkey and Their Own Countries: The Case of Alanya
Abstract
This study was carried out in order to compare the quality and satisfaction of health services that foreigners, who were over and under 65 years and could get health services from their own countries although they were settled in Alanya, received in Alanya and their own countries. This study was conducted in Alanya with 159 German, 159 Russian and 151 other countries’ citizens between February and June 2018. It was found that there were more individuals and female over 65 years of age in all three groups. It was observed that while German citizens over 65 years of age were satisfied with the quality of health service in Alanya, the ones under 65 years of age were satisfied with the quality of health service in their own country. Moreover, it was achieved that the inpatient satisfaction of German citizens over 65 years for their own country was lower than that of participants under 65 years of age. Quality and satisfaction of health services of the citizens of other countries over 65 years were identified to be higher than German citizens over 65 years of age. There was no statistically significant difference regarding Russian citizens. Elderly resident foreigners are health immigrants settling permanently in order to protect and improve their health. Accordingly, it is considered that their health service preferences, length of stay and recommendations are affected positively when the quality and satisfaction of health services they receive in their place of residence are higher than their own countries, and studies should be carried out with these groups within the scope of health tourism.
Keywords
Elderly, Resident Foreigners, Health Service Quality, Health Tourism