Volume 30, Issue 1, 2021
DOI: 10.24205/03276716.2020.2012
Evaluation of Conflict and Resolution Strategies of Administrators According to Teacher Views
Abstract
The purpose of this research is to examine the views of teachers working in secondary school principals found in the central districts of the conflict management strategy is intended to assess the situation. The research data were collected using qualitative research methods. Interview method was used to obtain the data. Semi-structured interview form was used in the research. The study group of the study consists of 46 teachers working in secondary schools According to the results obtained from the findings of the study, it was stated that teachers 'principals' solution-oriented behavior in solving the conflicts experienced in the school and showing a leading behavior in this issue was stated to be the most important responsibility. Communication-related problems are in the first place in experiencing conflicts. Regarding the communication skills of the school principal, the teachers stated that the concept of empathy in communication, active listening, solution-oriented and respect for different ideas should be the communication behavior of the school principal. It is observed that school principals have critical ideas as well as positive teachers' opinions about the concept of empathy in communication. According to the opinions of the teachers, they stated that the school principals did not have a vision determined in their schools or that this vision was never expressed. The absence or non-implementation of the concept of vision in schools will prevent the realization of the goals and objectives of the school, and will not take advantage of opportunities such as innovation and change. The school administrator should determine the vision of the school and take a joint decision with its employees and lead and pioneer in ensuring that the change that puts the changing technologies of the age into the service of the school spreads throughout the school.
Keywords
Conflict, strategy, school administrator, teacher, leadership