Volume 30, Issue 1, 2021
DOI: 10.24205/03276716.2020.2038
Critical Examination of the Role of National Culture and Psychology on Acceptance and Use of Enterprise Resource Planning Systems
Abstract
The purpose of this research was to examine the role of national culture on acceptance and use of enterprise resource planning (ERP) systems. In order to examine this, Schlumberger Inc.’s Saudi Arabia operations was chosen.
Methodologically, the topic was inquired from the positivist stance. In this light, the author adopted quantitative methodologies, derived variables deductively from the existing literature and tested assumptions with the observations collected from the selected company. In this process, the author utilised cross-sectional research strategy and applied surveys in the collection of primary data. In the analysis statistical methods were used for the data collected from 244 respondents who were selected purposively.
The findings showed that user flexibility positively and significantly influences usefulness of ERP system, enhances user opinions about the benefits of the system and positively and significantly influences attitudes of individuals. Positive attitudes towards ERP system is related to communication and training endeavours of employers which increases perceived ease of use thanks to development of positive user opinions about the benefits of the new system. These findings implied that cultural factors, particularly power distance and uncertainty avoidance significantly affect acceptance and utilisation of ERP systems in high power distance and high uncertainty avoidance cultures
Keywords
ERP, Saudi Arabia, Culture, Schlumberger