Volume 30, Issue 1, 2021
DOI: 10.24205/03276716.2020.2078
The Effect of Housing Services in The Relationship between Leadership Styles and Patient Satisfaction and Service Quality
Abstract
The aim of this study is to determine the leadership styles in three hospitals in Fethiye district within the framework of the opinions of healthcare managers, healthcare professionals, outpatients and inpatients; and to demonstrate the mediating effect of hospital and hotel services styles on patient satisfaction and service quality. The study was conducted with 572 employees who were determined by easy sampling method among the employees of private and state hospitals. Data were tested with frequency, independent sample T-test, Anova, reliability analysis, mean and regression analysis in SPSS 24.0 package program. The leadership styles of health managers and the leadership styles of healthcare professionals on the total quality management of hospital hotel services were found to have a direct effect on hospital hotel services. The relationship between leadership styles and patient satisfaction and total quality management was found to be a mediator role of hospital and hotel services.
Keywords
Leadership, patient satisfaction, service quality, hospital hotel service