Volume 29, Issue 2
DOI: 10.24205/03276716.2020.201
INFLUENCE OF EMOTIONAL INTELLIGENCE OF EMPLOYEES ON THEIR INNOVATIVE BEHAVIOUR AND THE MEDIATING EFFECT OF INTERNAL SOCIAL CAPITAL
Abstract
This paper aims to identify the influence of the emotional intelligence (EI) of employees on their innovative behaviour, and examine how the influence mechanism is mediated by internal social capital. The EI was broken down into four dimensions, namely, self emotion appraisal, other’s emotion appraisal, use of emotions, regulation of emotions. The research data were collected through a questionnaire survey on 250 employees. Through data analysis, it is learned that all four dimensions of the EI promote the innovative behaviour and internal social capital of employees; internal social capital partially mediates how the EI influences the innovative behaviour of employees; an enterprise must improve the EI of its employees, boost their internal social capital, and facilitate communication between employees, thereby enhancing their innovation ability and performance. The research results provide a feasible way to improve innovation in enterprises.
Keywords
Emotional Intelligence (EI), Innovative Behaviour, Internal Social Capital, Mediating Effect.